SEBI-mandated three-level escalation

Grievance redressal

Every complaint is logged, acknowledged within 24 hours and resolved within 21 working days. If we fall short of either, you have a clear path to escalate.

Level 1 — Our Grievance Officer

Please include in your complaint: your registered email, subscription tier, date and nature of the issue, any reference numbers, and what resolution you are seeking. We will assign a complaint reference number within 24 hours.

Level 2 — SEBI SCORES

If we do not resolve your complaint within 21 working days, or you are dissatisfied with our resolution, you may file a complaint on SEBI’s SCORES portal.

SCORES portal: https://scores.sebi.gov.in/

You will need: a valid email, mobile number, PAN, and details of your interaction with us (including our SEBI Registration No. INH100004775). SEBI typically forwards the complaint to us within 7 days; we must respond through SCORES.

Level 3 — SEBI Online Dispute Resolution (ODR)

If the matter remains unresolved through SCORES, you may invoke the SEBI Online Dispute Resolution mechanism, which provides for conciliation and arbitration through SEBI-empanelled ODR institutions.

ODR portal: https://smartodr.in/

The ODR process is binding and is the final regulatory step. Subsequent recourse, if any, lies with the appropriate civil court.

Quarterly complaints data

We publish a monthly and quarterly summary of complaints received, resolved and pending. See Investor Complaints Data for current numbers.

SEBI helpline

For general queries on the grievance process: 1800-22-7575 (toll-free, all India) or 1800-266-7575.